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Returns

Returns

Please note all products are not valid for any returns or exchanges with an exception of our apparels.

We offer a 7-day return policy for only our apparels from the date of purchase as long as they meet the following requirements :

  • Item is unworn, unwashed, unaltered.
  • All tags and labels are all intact.
  • Return shipping fee will be borne by customers.

Please Note :

  • Apparels purchased during sales or promotions are not eligible for returns or exchanges. 
  • Apparels that are purchased from a third party will also not be eligible for any returns or exchanges.
  • Apparels purchased are beyond the 7-day return period. 

Please note returns can only be done once. Returns that are purposely damaged, soiled or tampered with or do not meet the above requirements will not be accepted.

Once received and processed, Store credits will be credited into your account on our site. 

To start a return for apparels, please download the return form here.

Store Credits

Store Credits will be issued in the form of a Gift Card. A Gift Card of the returned item value will be sent to your email. The code sent to you will allow you to offset your next purchase. 

  • Store Credits issued by us will be valid for 1 year, starting from the date of issue.
  • Items purchased using store credit will not be valid for any exchanges or returns.
  • Store Credits are non-transferable and non-refundable. 
  • Any purchases that exceed the value of the store credit will require an additional top up for the remaining value.

Defective/Incorrect Item

In the unlikely event that you received a defective or an incorrect product, please contact us at hello@paperpalette.co and we will assist you from there.

Return shipping fee will be reimbursed to you via a free shipping credit for your next purchase. 

Upon receiving your return parcel, we will process a 1-to-1 exchange and a new piece will be shipped out to you. All exchanges are subjected to the availability of the product. If we are unable to fulfil an exchange, store credit will be credited instead.

All defective product(s) are to be returned in its original condition with its original tag intact, unwashed, unworn and unaltered.